Privacy and Data Policy

This Privacy Policy explains how Orion Spins collects, uses and protects personal information when you use our website, apps and services. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and the choices you have about your information.

Types of data we collect

We collect information needed to provide and maintain your account, process transactions and improve our services. This includes the following categories.

Personal data

Personal data includes your name, email address, postal address, date of birth, phone number and any identity documents you provide when verifying your account. We also collect account credentials such as your username and password.

Technical data

Technical data covers log information, IP address, device identifiers, browser and operating system, geolocation derived from IP, and similar data collected automatically when you visit our site or use our apps.

Transactional data

Transactional data relates to deposits, withdrawals, betting and gaming activity, payment method details, currency and any disputes or chargebacks. We may also keep records of communications with our support team.

Use of information

We use your information to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations, provide customer support and to personalise your experience. We may use aggregated or anonymised data for analytics and to improve our services.

Data protection practices

We protect your information using industry standard technical and organisational measures. This includes secure data storage, encryption of sensitive data in transit, access controls and regular security reviews. Only authorised staff and service providers who require access to perform their duties can view personal data.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, measure performance and deliver site functionality. You can manage cookie settings via your browser or our cookie banner. Third parties may also use cookies when you interact with embedded content or third-party services.

User rights

You have rights to access the personal information we hold about you, request correction of inaccurate data, request deletion where we are not required to retain it by law, and object to or restrict certain processing. You may also request a copy of your data in a machine-readable format.

Access, correction and deletion of data

To exercise your rights or update your details, log into your account or contact us. We will respond to valid requests and may ask for proof of identity before making changes. Where we must retain information for legal or regulatory reasons, we will inform you.

Information sharing and third parties

We share data with service providers who support payments, identity verification, fraud prevention, hosting and customer support. We may also share information where required by law or to protect our rights. Some providers may process data outside the UK and we put appropriate safeguards in place for such transfers.

Privacy policy updates

We may update this policy from time to time. When changes are material we will notify you by email or through a notice on our site. The current version is always available in the privacy section of our website.

If you have questions or want to make a privacy request, please contact [email protected].