Get in Touch With Our Team
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general enquiries. Authorised advisers in our support centre can assist with account checks, payments and basic troubleshooting, and will liaise with other parts of the organisation should you need further help or to request account documents. Contact us and we’ll do our best to resolve matters quickly and in your favour.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email; typical reply within 1 business day |
| General enquiries | [email protected] - billing, payments and account enquiries |
| Affiliate enquiries | [email protected] - partner onboarding and marketing queries |
| Phone | +44 20 7946 0821 - available for urgent queries |
| Working hours | 24/7 - live chat; email replies Mon-Fri 09:00-18:00 |
Email Assistance
Email is the preferred way to handle detailed requests, account queries or to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details so we can identify your account quickly. Providing this information upfront helps us process your request without delay. We aim to reply within 48 hours.
Submit Your Inquiry
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are often resolved faster, while more complex issues, for example account verification or withdrawal disputes, can take longer depending on their nature and the documents required. We will keep you informed at every step and escalate urgent matters where appropriate.
Feedback
Tell us what you think - your feedback, suggestions or ideas help make the site better. We review every message carefully and use player input to improve games, promotions and site features. If you’ve spotted an issue or have a suggestion, please send it via live chat or contact our support team; we aim to act quickly and keep improving your experience.