Responsible Gambling Policy

At Orion Spins we take safer gambling seriously. We aim to help players keep control of their play by offering clear tools, guidance and quick access to support. Our approach focuses on prevention, simple account controls and signposting to professional help when it is needed.

Player protection principles

We believe gambling should be fun and controlled. We use a mix of automated checks and trained agents to spot unusual activity and offer help early. We respect privacy while acting quickly to reduce harm, and we encourage customers to use the available controls whenever they feel their play is becoming risky.

Activity‑control tools

You can manage your account at any time using built‑in tools. These include deposit limits, session timers, reality checks and the option to request account breaks or self‑exclusion. If you prefer, contact our support team via live chat and we will assist in setting or changing limits for you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can increase or decrease these limits yourself, but increases may be subject to a cooling‑off period. Limits are applied immediately after confirmation to help you stick to a budget.

Loss limits and session controls

Loss limits let you cap how much you lose over a chosen period. Session controls and reality checks remind you how long you have been playing and how much you have spent. Use these tools to keep sessions short and within your planned budget.

Time‑out and self‑exclusion

If you need a break, you can choose a short time‑out or a longer self‑exclusion from your account. Time‑outs are useful for temporary pauses; self‑exclusion is intended for those who need a sustained break. During self‑exclusion your account access and promotional contact are suspended.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to play, hiding activity, disrupted sleep or work, or sudden changes in spending patterns. If you or someone close to you shows these signs, consider activating limits, taking a time‑out or seeking professional help.

Practical tips for staying in control

Decide a gambling budget and stick to it, only gamble with money you can afford to lose, set deposit and loss limits, use reality checks, and take regular breaks. If you feel unsure, pause play and reassess before placing more bets.

Professional help and support organisations

If you need specialist help, contact organisations such as GamCare, GambleAware, Gamblers Anonymous or your local NHS services. These organisations offer confidential advice, helplines and treatment options. If you are unsure where to start, our support team can point you to appropriate resources and help with self‑exclusion or referral to local services.